Thank you for shopping at Bark Avenue! We’re excited to get your pet’s goodies to you as quickly and safely as possible. Please review our shipping policy below.

ORDER PROCESSING

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• All orders are processed within 1–3 business days (excluding weekends and holidays).

• Orders placed after 3 PM AEST will be processed the following business day.

• You will receive an email confirmation once your order has been shipped, including tracking information.

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SHIPPING RATES & DELIVERY ESTIMATES

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Shipping charges for your order will be calculated and displayed at checkout.

Shipping OptionEstimated Delivery TimeCost

Standard (Domestic)3–5 business days (AUSPost)

Express (Domestic)1–3 business days (AUSPost)

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Flat Rate Australian-wide Shipping on Orders under $100: $12.95

Australian-wide Shipping on Orders over $100: Free

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or high order volumes.

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SHIPPING LOCATIONS 

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We currently ship to:

• Across Australia 

• New Zealand

International orders may be subject to customs fees, import duties, or taxes. These are the responsibility of the customer.

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ORDER TRACKING

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Once your order ships, you’ll receive a tracking number via email. You can track your order directly through the carrier’s website.

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ISSUES WITH DELIVERY

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• Lost or Stolen Packages: Bark Avenue is not responsible for lost or stolen packages marked as delivered by the carrier. Please contact the carrier for assistance.

• Incorrect Address: Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

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DAMAGED OR MISSING ITEMS

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If your order arrives damaged or items are missing, please contact us within 5 days of delivery with your order number and photos of the package/items so we can make it right.